Remove the Blocks to Better Communication

Success depends upon one’s ability to communicate effectively. Reflective listening, skillful questioning and the ability to flex your communication style are among the keys to establishing rapport, creating relationships and getting things done through others. They are also among the foundational building blocks of our curriculum.

Our programs provide the models, tools and practice necessary for those important conversations that managers and leaders must be able to conduct with expertise and finesse.

Skills/competencies addressed by JDA’s Communication Training Programs:

• Adapting one’s behavioral style to reduce tension
• Communicating concisely
• Conducting the difficult conversation
• Creating agreements
• Giving & receiving feedback
• Handling conflict
• Influencing
• Questioning
• Reflective listening
• Speaking assertively