Having Critical Conversations As a Large Group

I’m amazed at how critical meetings and the simplest elements for group communication continues to stymie the organizations that I work with.

I recently spent a day with a client’s leadership team. The following day, we added the next level of management below them to the meeting.

Initially the CEO asked me, “can you bring in the middle managers and facilitate a meaningful conversation among us?  There are half a dozen issues on which we’re not aligned, where we have conflict, and where we don’t communicate”.

We ended having an effective day, had a number of good conversations and solved several key issues.

In doing so, we identified the 5 things that an organization must do to be more effective:

  1. Leaders must become strong facilitators.
  2. A Leader must create a thoughtful agenda that includes critical conversations with outcomes.
  3. Teams must gain an appreciation for conflict and passionate debate.
  4. Team members must develop trust and be authentic with each other.
  5. Discussions need to come to a close with problems solved and decisions supported by all.

Leaders and organizations can and must learn how to do these things in order to scale and achieve outstanding results.

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